Terms & Conditions

Effective Date: January 1, 2025.

These Terms and Conditions (“Terms”) govern the use of the services provided by WP Masters (“we,” “our,” or “us”). By using our services, you (“Client,” “you,” or “your”) agree to comply with these Terms.

1. Services Provided

WP Masters offers WordPress-related services, including but not limited to:

• Website maintenance, security, and updates
• Technical support and troubleshooting
• Website hosting and performance optimization
• Custom development and design services
• WooCommerce support and enhancements

The specific details of services available to you depend on the plan or custom agreement selected.

2. Eligibility

By using our services, you confirm that:

• You are at least 18 years old or have the legal capacity to enter into this agreement.
• You own or have legal authorization to manage the website(s) for which you seek our services.
• Your website content and business operations comply with applicable laws.

3. Client Responsibilities

To ensure the best service, you agree to:

• Provide accurate and necessary login credentials for website access.
• Maintain up-to-date contact and billing information.
• Ensure that any third-party plugins, themes, or software you use are properly licensed.
• Regularly review service updates, reports, or recommendations provided by WP Masters.

WP Masters is not responsible for issues caused by unauthorized changes to your website, unlicensed software, or third-party interference.

4. Payment & Billing

• Subscription Plans: Our services are available on a recurring subscription basis, billed monthly or annually.
• One-Time Services: Some services, such as website audits or custom development, require a one-time payment.
• Payment Method: Payments are securely processed via third-party payment providers.
• Failed Payments: If a payment fails, we will attempt to notify you. Service may be suspended if payment is not received within 7 days.

We reserve the right to adjust pricing with prior notice. Any changes will apply to the next billing cycle.

5. Refund Policy

• 30-Day Money-Back Guarantee: If you are unsatisfied within the first 30 days of a new subscription, you may request a full refund.
• No Refunds for One-Time Services: Payments for one-time services, such as website audits or custom development, are non-refundable.
• Cancellations: You may cancel your subscription at any time, but no refunds will be issued for unused service periods.

6. Service Limitations & Exclusions

While we strive to provide comprehensive WordPress support, our services do not include:

• Support for non-WordPress websites.
• Fixing issues caused by illegal or malicious activities.
• Rebuilding websites that have been severely damaged due to hacking or unauthorized modifications.
• Training on WordPress usage beyond technical support.
• Unlimited custom development work unless explicitly included in your plan.

If a requested service falls outside the scope of your plan, we will provide an estimate for additional work before proceeding.

7. Service Availability & Response Times

• Support Response Times: Response times vary by plan level, with priority given to higher-tier plans.
• Business Hours: Support is available during standard business hours, with emergency assistance available 24/7 for critical website issues.
• Scheduled Maintenance: Some services may require temporary website downtime. We will notify you in advance whenever possible.

8. Security & Data Protection

We take website security seriously, but:

• We cannot guarantee that any website will be 100% immune to attacks.
• We implement best-practice security measures to minimize risks.
• You are responsible for maintaining secure login credentials and following recommended security practices.

If your website is hacked or compromised, we will assist with recovery efforts as part of your plan (where applicable).

9. Website Hosting (If Applicable)

If you host your website with WP Masters:

• You must comply with our hosting policies regarding bandwidth, storage, and fair usage.
• We reserve the right to suspend hosting services if your site poses a security risk or violates legal standards.
• You are responsible for any third-party licensing fees for software used on your hosted site.

Hosting services are provided on a best-effort basis, and we are not liable for interruptions caused by external factors beyond our control.

10. Intellectual Property

• You retain ownership of all website content, branding, and intellectual property.
• Any custom development or design work completed by WP Masters may be licensed for your use, but ownership rights remain with WP Masters unless agreed otherwise.
• You grant WP Masters a non-exclusive, limited license to use your website for promotional purposes (e.g., portfolio showcases) unless you request otherwise.

11. Termination of Services

We reserve the right to terminate or suspend services if:

• You violate these Terms.
• Your account remains unpaid beyond the grace period.
• Your website engages in illegal activities or hosts prohibited content.

In cases of termination, you will be notified, and access to services will be revoked after the current billing cycle.

12. Limitation of Liability

WP Masters is not liable for:

• Loss of revenue, traffic, or business due to website downtime, hacks, or third-party software failures.
• Issues arising from client actions, including unauthorized changes or installations.
• Indirect, incidental, or consequential damages related to the use of our services.

Our total liability is limited to the amount paid for services in the last 3 months.

13. Changes to These Terms

WP Masters may update these Terms at any time. If significant changes occur, we will notify you via email or on our website. Your continued use of our services constitutes acceptance of the updated Terms.

14. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Email: legal@wpmasters.com.au
Address: 97 Creek St, Brisbane, QLD, 4000.

Privacy Policy

Privacy Policy

Effective Date: January 1, 2025.

WP Masters (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website and services.

1. Information We Collect

We collect both personal and non-personal information in order to provide and improve our services.

a) Information You Provide to Us

• Name, email address, phone number, and business details when you sign up for our services.
• Payment details when purchasing a plan (processed securely through third-party payment providers; we do not store payment information).
• Any information you provide when contacting us, submitting forms, or participating in our forums.

b) Information We Collect Automatically

• IP address, browser type, and device information.
• Website usage data, such as pages visited, time spent on our site, and referral sources.
• Cookies and tracking technologies used to enhance user experience and improve our services.

2. How We Use Your Information

We use the information collected for the following purposes:

• To provide, operate, and maintain our services.
• To process transactions and manage subscriptions.
• To communicate with you regarding updates, service notifications, or promotional materials (you may opt-out at any time).
• To improve website functionality, user experience, and overall service quality.
• To ensure security, prevent fraud, and comply with legal obligations.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your data in the following circumstances:

• Service Providers: We may share information with third-party providers (e.g., payment processors, hosting providers) necessary for delivering our services.
• Legal Compliance: We may disclose information if required to do so by law, regulatory authorities, or in response to legal proceedings.
• Business Transfers: In the event of a merger, sale, or business acquisition, your information may be transferred as part of the transaction.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Improve website performance and user experience.
• Analyze traffic and usage patterns to optimize content.
• Provide targeted advertising and marketing campaigns.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain website functionalities.

5. Data Security

We take reasonable measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure encryption for transactions and data storage.
• Regular security monitoring and updates.
• Restricted access to personal information to authorized personnel only.

While we strive to protect your information, no method of data transmission over the internet is 100% secure. Users are encouraged to use strong passwords and take precautions when sharing personal data online.

6. Your Rights & Choices

Depending on applicable laws, you may have the right to:

• Request access to, correction of, or deletion of your personal data.
• Object to or restrict processing of your personal data.
• Opt out of receiving marketing communications.
• Request a copy of the information we hold about you.

To exercise these rights, please contact us at [Insert Contact Email].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage users to review the privacy policies of any third-party websites they visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business operations. Any significant updates will be posted on our website, and where appropriate, we will notify you by email.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us:

Email: legal@wpmasters.com.au
Address: 97 Creek St, Brisbane, QLD, 4000.

This Privacy Policy was last updated on January, 1, 2025.